Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@esnowflake.shop.
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A:Shipping times vary depending on the product and your location.
Delivery time = processing time + shipping time
Processing time:Typically, we will ship within 2 calendar days
EXPRESS SHIPPING TIMESUnited Kingdom:3-5 Working days
United States: 5 - 8 Working days
Canada: 2 - 11 Working days
Europe: 6 - 12 Working days
Australia:7 - 14 Working days
Brazil:15-25 Working days
Middle East:7-25 Working days
We apologize on behalf of the shipping carrier if your tracking is not updating. In some cases, it may take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all several business days after receiving the tracking number, please email us at support@esnowflake.shop with your order number and we’ll get to the bottom of it!
Please contact the shipping carrier immediately with your tracking and full shipping address if your tracking information says an attempt to deliver was made, insufficient address, no secure location, is undeliverable and/or being returned to sender. The shipping carrier will be able to assist you and correct the issue. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be processed as a return less the cost of shipping.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@esnowflake.shop.
Please inspect your order upon receipt, if the item is defective, damaged or you received the wrong item, please take a photo and contact us by email immediately so we can assess the problem and provide a solution.
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal, GooglePay and ApplePay. All forms of payment can be seen at checkout.
